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Why is My Google My Business Account Suspended?

| Oct 3, 2019

Have you logged into your Google My Business account and discovered that your listing suddenly has a bright red box with the word “suspended” printed in it?

blog title graphic why is my google my business account suspended?

“This location has been suspended due to quality issues,” it explains just beneath it.

Uh-oh. Suspended listings disappear from Maps and are no longer viewable by the public. That means that potential customers in your area won’t be able to find your business when searching for your services online.

What causes GMB suspensions?

While it has thousands of listings to sort through, Google is very efficient and finding accounts that violate its content and conduct policies. Said terms of service are pretty extensive and cover just about every aspect of a company and how it presents itself on Google, so numerous things could trigger a suspension. Some of the most common include:

  1. Using a toll-free number as your primary phone contact.
  2. Using a PO box or storage unit as your address.
  3. Displaying low-quality content (misspellings, gibberish, extraneous words, emojis) in your listing’s name, address, or description.
  4. Displaying offensive or inappropriate content, which includes anything that uses profanity, is used to harass or incite violence, or is sexually suggestive or explicit.
  5. Supplying too many categories or ones that are not relevant to your business.

What types of businesses are more likely to be suspended?

Google is particularly suspicious of certain types of businesses that are commonly faked or used as scams. Most of these are service-area contractors that typically hide their address, such as:

  • Locksmiths
  • Towing companies
  • Tree trimmers
  • Garage door repairmen/installers
  • Taxis

If your company is one of these or similar, make sure you have documentation that can prove the legitimacy of your work. A business license or picture of your sign is usually enough to show that your business is on the up and up. Google will accept appeals for reinstatement, but they’ll require some proof!

Get Help

For more information about why your GMB listing was suspended, watch this video. After you finish, fill out the form or click on the chat bubble for more options.

An English major who had trouble staying within page limits and under word counts, Paul is most often looking for new books, listening to new music.   Since the Summer of 2016, Paul has been a local listings specialist who works primarily with Bing accounts and directory consistency.

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  • We Work With You Exclusively:
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Get Results. It All Starts With a Conversation.

Fill out this form to request a free marketing evaluation and quote on digital marketing services from BizIQ.

  • No Term Contracts:
    Our work is always performance based. There are no term contracts.
  • Guaranteed Results:
    If we can't get your business in front of more local customers in 60 days, we work for free until we do.
  • We Work With You Exclusively:
    We work with only one business of each type per geographic area. We'll never market your competitors.
BBBInc 5000Google Partner
Get Results. It All Starts With a Conversation.

Fill out this form to request a free marketing evaluation and quote on digital marketing services from BizIQ.

  • No Term Contracts:
    Our work is always performance based. There are no term contracts.
  • Guaranteed Results:
    If we can't get your business in front of more local customers in 60 days, we work for free until we do.
  • We Work With You Exclusively:
    We work with only one business of each type per geographic area. We'll never market your competitors.
BBBInc 5000Google Partner
Get Results

Fill out this form to request a free marketing evaluation and quote on digital marketing services from BizIQ.

  • No Term Contracts:
    Our work is always performance based. There are no term contracts.
  • Guaranteed Results:
    If we can't get your business in front of more local customers in 60 days, we work for free until we do.
  • We Work With You Exclusively:
    We work with only one business of each type per geographic area. We'll never market your competitors.
BBBInc 5000Google Partner