Online Reputation Management & Monitoring
“It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.” – Warren Buffett
These days it’s easier than ever for your customers to leave reviews for your business online for the world to see. Unfortunately, those reviews are not always positive, and not always justified. The fact is, word of mouth has moved from the office water cooler to the world wide web. With 92% of consumers reading online reviews before making a purchase decision, your business depends on staying on top of your online reputation.
Our reputation management services make it easier than ever to earn new reviews from satisfied customers, and build a positive brand identity for your small business. We provide you with the tools you need to keep a close eye on what customers are saying about your business, as well as guidance from experienced marketing professionals in responding to reviews, whether positive or negative.
Smart Tools for Reputation Monitoring
Each of our smart local marketing packages include everything you need to monitor, improve, and maintain your online reputation. You’ll have the tools you need to stay informed, as well as experienced professionals in your corner when a quick response can mean the difference between a customer gained and a customer lost.
Collect Positive Feedback from Customers
Leaving a review for a business can be downright complicated. With our unique suite of tools designed to get you the feedback your business needs, encouraging your customers to leave positive reviews for your business across the internet while minimizing the risk of negative reviews has never been easier.
Stay Aware with Reputation Alerts
A great reputation that took years to build can be brought down by just one negative incident. Staying aware and reacting quickly is vital to maintaining a great brand image online. Our timely reputation alerts make sure that you have the information you need when you need it. Our reporting tools and world-class team of marketing professionals make it easy for you to take just the right action to protect your brand.
Get Help with Negative Reviews
Negative reviews happen. Why not turn them into an opportunity? Your dedicated account manager will work with you to craft a response that not only addresses the reviewer’s concerns, but also builds trust with prospective customers by showing them that you’re listening to your customer’s concerns.
From the Blog: Reputation Management
According to Search Engine Land, 85 percent of people trust online reviews as much as they do personal recommendations from their friends and family and as many as 69 percent of consumers won’t even visit your small business until after they read your online reviews. Of all the sites where consumers... View Article
Have you ever received such a great online review from one of your customers that you wanted to shout about it from the top of a mountain? We have (nearly 300, in fact… #humblebrag) Fortunately these days, Google is making it easier than ever to share your great reviews with... View Article